SERVPRO of Ottumwa and Grinnell Employee Photos

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Brian

Brian is the owner, operator, and team leader of SERVPRO of Ottumwa & Grinnell. Brian works to put all the pieces together to ensure the location's success. 

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Andrea

Andrea is our Director of Human Resources for SERVPRO of Ottumwa & Grinnell. She works closely with our employees and helps with our training process. If you are interested in being a part of our team, you can always send your resume to andrea@SERVPRO.me.

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Billy

Billy is the General Manager at SERVPRO of Ottumwa & Grinnell. He has been with SERVPRO for almost ten years and has the following certifications from the Institute of Inspection Cleaning Restoration Certification (IICRC):

  • Water Removal Technicians
  • Upholstery and Fabric Cleaning Technician
  • Odor Control Technician
  • Fire and Smoke Restoration Technician
  • Carpet Cleaning Technician
  • Master Fire and Smoke Restorer
  • Journeyman Textile Cleaner

He has his OSHA 10 Hour Certification.

Billy is also a certified Mold Remediation Supervisor.

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Shawn

Shawn is an Operations Manager for SERVPRO of Ottumwa & Grinnell.  He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Water Removal Technician
  • Odor Control Technician
  • Fire and Smoke Restoration Technician
  • Applied Structural Drying Technician
  • Health and Safety Technician
  • Carpet Cleaning Technician

He maintains his OSHA 10 Hour Certification as well.

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Lauren

Lauren is the Office Manager for SERVPRO of Ottumwa & Grinnell

She provides leadership to office staff to ensure jobs are completed according to SERVPRO procedures and manages/monitors the KPM status for the company. 

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Jordan

Jordan is our Operations Manager at SERVPRO of Ottumwa/Oskaloosa. He has several years of experience in construction and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Water Removal Technician
  • Odor Control Technician
  • Fire & Smoke Restoration Technician
  • Applied Structural Drying Technician
  • Applied Microbial Remediation Technician

He maintains his OSHA 10 Hour Certification as well.

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Nita

Nita is a Job File Coordinator for SERVPRO of Ottumwa/Oskaloosa. She has been in the restoration industry for 20 plus years. Nita has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Carpet Repair and Reinstallation
  • Water Damage Restoration
  • Master Textile Cleaner
  • Journeyman Water Restorer
  • Color Repair
  • Journeyman Fire and Smoke Restorer
  • Odor Control Technician.
  • Carpet Cleaning Technician
  • Upholstery and Fabric Cleaning Technician
  • Commercial Carpet Maintenance
  • Applied Structural Drying 

She maintains her OSHA 10 Hour Certification as well.

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Michele

Michele is our Marketing Manager for SERVPRO of Ottumwa & Grinnell.

She maintains the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Water Removal Technician
  • Fire and Smoke Restoration Technician

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Jacob

Jacob is one of our Digital Marketing Support Coordinator at SERVPRO of Ottumwa & Grinnell.

He performs all marketing administrative tasks related to daily route preparation, quality control data, referral source follow-up, essential measurement, scoreboard, and marketing/sales plan updates. He also maintains Franchise web and social sites. He conducts Center of Influence (COI), facility, and critical account research. Sets up, manages, and participates in Franchise marketing and community involvements events

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Jesse

Jesse is the Marketing Representative for SERVPRO of Ottumwa/Oskaloosa.

Jesse meets with potential clients, completes the Emergency Ready Profiles (ERPs), and discusses the benefits of emergency event preparation. This helps our clients prepare for future events and creates brand awareness. 

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Ronda

Ronda is a controller at SERVPRO of Ottumwa & Grinnell. 

As Controller, Ronda is responsible for all accounting-related activities of the company.  Ronda has been part of the SERVPRO restoration industry for over 12 years. 

She also holds a certificate from the Institute of Inspection Cleaning and Restoration (IICRC) in Water Damage Restoration Technician. 

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Carrie

Carrie is our Accounts Payable Specialist; Carrie is a part of the SERVPRO of Ottumwa & Grinnell.

Carrie communicates with our vendors, processes bills and payments credit applications, and assists with our reconstruction division.

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Matt

Matt is a Project Manager for SERVPRO of Ottumwa/Oskaloosa. He has several years of experience and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC):

  • Water Removal Technician
  • Carpet Cleaning Technician
  • Odor Control Technician, Fire & Smoke
  • Restoration Technician
  • Applied Structural Drying Technician
  • Applied Microbial Remediation Technician

He maintains his OSHA 10 Hour Certification as well.

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Jacob

Jacob is a Project Manager for SERVPRO of Ottumwa/Oskaloosa.

As a Project Manager, he will lead the production team and review all job paperwork (scope, estimate, etc.) to ensure staff is ready to do the job efficiently and within compliance.

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Charles

Charles is a Crew Chief for SERVPRO of Ottumwa/Oskaloosa.

As a Crew Chief, he will ensure everyone follows the established policies & procedures by demonstrating a high level of customer service.

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Nate W.

Nate W. is a Crew Chief for SERVPRO of Ottumwa/Oskaloosa.

As a Crew Chief, he will ensure everyone follows the established policies & procedures by demonstrating a high level of customer service.

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Madison

Madison is one of our Cleaning Technicians here at SERVPRO of Ottumwa/Oskaloosa.

Her position entails cleaning and deodorizing contents/structures daily for residential and commercial facilities.

She is also very familiar with the product directions and the Material Data Safety Sheets, which contain how to use and apply them.

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Anna

Anna is our Cleaning Technician here at SERVPRO of Ottumwa/Oskaloosa.

Her position entails cleaning and deodorizing contents/structures daily for residential and commercial facilities.

She is also very familiar with the product directions and the Material Data Safety Sheets, which contain how to use and apply them.

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Erick

Erick is one of our Production Technicians here at SERVPRO of Ottumwa/Oskaloosa.

As a Production Technician, he ensures all inventory (Equipment, Products, Supplies) are put into the work vehicle and makes it to the job site.

He will guarantee clear two-way communication with the crew chief and other technicians.

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Haleigh

Haleigh is one of our Production Technicians here at SERVPRO of Ottumwa/Oskaloosa.

As a Production Technician, she ensures all inventory (Equipment, Products, Supplies) are put into the work vehicle and makes it to the job site.

She will guarantee clear two-way communication with the crew chief and other technicians.

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Braydon

Braydon is one of our Production Technicians here at SERVPRO of Ottumwa/Oskaloosa.

As a Production Technician, he ensures all inventory (Equipment, Products, Supplies) are put into the work vehicle and makes it to the job site.

He will guarantee clear two-way communication with the crew chief and other technicians.