Recent Posts

We Can Weather Any Storm

7/2/2020 (Permalink)

Truck and people in from of a home We know storm damage can be unexpected and stressful. We want to help take some of that stress away and provide and thorough/professional services.

As a business, it is your job to weather any storm that comes your way no matter the type or size. Sometimes physical storms are unexpected and can be quite devastating and detrimental to a business. Here at SERVPRO of Ottumwa/Grinnell, our job is to give some peace of mind and help instigate water and fire damage cleanup and restoration. We are capable of traveling anywhere to help get the property back to preloss conditions. Our SERVPRO team of franchise professionals have access to a semi-trailer that is meant to stock up for any disaster that could strike your business. We make our services available 24 hours a day for 365 days a year for whatever could happen. We want to ensure you will be helped during overwhelming and unexpected times. We come ready for whatever disaster occurs. No matter the weather or time of day, we will be there to assist.

The Do's and Do Not's for Fire Damage

7/2/2020 (Permalink)

two servpro employees demonstrating the use of a dry sponge to a woman We offer several options for cleaning smoke and soot to help you get back to preloss conditions. We want you to know that we are "Here to help."

If you have fire and smoke damage to your property, home or business, it is hard to not start cleaning yourself. If this situation arises, please let our SERVPRO franchise professionals assist you. Here are some tips for those who experience fire and smoke damage in their home or business. The Do's are meant to help you minimize damage. Please keep movement in the building at a minimum.  Minimal movement helps keep particles from becoming embedded in carpet and fabrics. Make sure to wash your hands a lot and be cautious not to transfer or wipe soot onto something. It can make it damage the item more. If electricity is off, then empty fridges and freezers and prop doors open to prevent odors. It is beneficial to change your furnace/air conditioner filter, but don't let the system continue to run. Be certain to turn it off. The Don'ts that are stated should be left to professionals to help you get back to preloss conditions. Do not try washing anything yourself. You could further rub the soot into the item. Don't shampoo your carpet. We recommend that you take the time to talk to a professional first. Don't clean any electronics without contacting a professional. Do not consume any food or beverages that may have been affected by the fire, soot, or smoke. Additionally, do not use toiletries as they can also be affected by fire, soot, or smoke. Do not turn ceiling fans on, because this will stir up the soot residue. Our SERVPRO team is available for 24-hour emergency services.

The Different Types of Mold You'll Encounter

7/2/2020 (Permalink)

Mold on a basement wall Mold prospers in warm, damp area and it will continue to spread with a continuous water source. Call our professionals to help with mold remediation.

There are different types of mold.  The most common are aspergillus, cladosporium and stachybotrys atra (also known as black mold). Aspergillus and Cladosporium are nontoxic to humans but it can aggravate allergy symptoms. It is important to note that not all mold is dangerous. In fact, it is all around us, but some mold should be removed by professionals. It is found in foods and in air conditioning systems. This is found as a black or green mold that grows in little dots in bathrooms, on painted surfaces, and in flexible air ducts. Black mold should be removed for safety reasons. Call our SERVPRO franchise professionals to remove molds such as black mold. This type of mold grows on building materials with a water source available. To prevent mold growth, make sure that water leaks are dried up quickly and humidity levels are maintained in your home or business. Mold thrives in warm, damp conditions. Our SERVPRO franchise professionals are certified to test for mold.  We do visual inspections, air sampling, as well as we have a bore scope that can go inside areas that are not normally visible to look for mold.  When air samples are taken, 3 samples are taken and sent in to be analyzed. The results take about 5 to 7 days to return.  If the air samples come back positive for mold then we will do further investigation to locate the source of the positive result of the air samples. Call us for pricing if you believe you have mold present and we will help you maintain your healthy home remediate mold.

The Do's and Do Not's for Water Damage

7/1/2020 (Permalink)

A truck filled next to air movers We are fully stocked for any amount of water damage. As franchise professionals, we can help you get toward preloss conditions.

Water damage can happen at any point for anyone, home or business, resulting in sometimes irreversible damaged property. These do's are only for clean water and do not’s pertain to sewage water. Sewage water is treated differently since it causes different damage and requires a different cleanup process. We, the team of SERVPRO of Ottumwa/Grinnell, know the importance of having professionals helping you properly dry out your home after water damage. With the right tools and pieces of equipment our SERVPRO franchise professionals can safely dry out your home or business and the contents within it. If the proper methods are administered then it minimizes the removal of materials such as drywall (this is also dependent on how soon the water damage is being dealt with. To minimize the damage, make sure to shut off the source of water and turn off the electricity. It is essential to remove as much excess water as possible by mopping and soaking up with towels. This is especially important for wood furniture. To ensure that more damage isn't sustained by the furniture, place aluminum foil in between furniture legs and the carpet. While these are good steps, your safety is important, so make sure to NOT enter a room with standing water since there could be a risk of electrical shock. We take safety very seriously and we want to ensure your safety along with our own. Make sure to disconnect all power first. It is recommended to NOT leave rugs and furniture upholstery wet against one another, because the fabrics have the potential to bleed between each other. It is important to note that you should not be utilizing your household vacuum to try and suck up any water. If these tips are followed, then damage can be minimized and you will be better prepared for help to arrive. Remember to stay safe and get excess water cleaned up professionally to minimize the chance of mold growth.

Large Loss Response Team

7/1/2020 (Permalink)

SERVPRO workers with helmets We, as professionals, want to ensure your safety. We will work to get the business back preloss conditions with our 24-hour emergency services.

We are currently the only certified Large Loss Response Team in the state of Iowa.  We have the equipment, employees, and connections to help in even the largest disaster. We promise to be ready when you need us. Our equipment is always fueled, tested, loaded.  We have on call staff 24 hours a day for your emergency.  We have a trailer loaded with our desiccant and a dedicated generator to run it at all times. This desiccant is a 5,000 cfm piece of equipment for dehumidification. We have air movers and large portable dehumidifiers for drying a structure. We have large air scrubbers and different ozone machines for removing odor. A large loss is a loss valued at over $50,000 in mitigation or remediation work.  Every loss is managed by a commercial operations manager to help ensure seamless communication and timely mitigation for your large loss. Our employees are trained residential and commercially for any size disaster.

We Help No Matter the Weather

7/1/2020 (Permalink)

A truck filled with air movers We will make sure to help you and your home or business no matter the weather. We know how stressful these times can be

SERVPRO of Ottumwa/Grinnell remains a reliable option for homeowners and business owners during disasters. Our goal is to make any disaster disappear "Like it never even happened." We offer 24-hour emergency service because we know that storms, fires and water issues can happen any day at any time. We want to help you get back to preloss conditions no matter the situation. Whether it’s two in the afternoon or two in the morning, we will respond to your disaster quickly to get you back to a safe and functioning space. This includes hazardous mold mitigation, water damage mitigation, biohazard cleanup, and fire cleanup. We know the stress that these situations can bring, and we are here to help the process move smoothly and efficiently. We make our services available 24 hours a day for 365 days a year. We want to ensure you will be helped during overwhelming and unexpected times. We come ready for whatever happens. No matter the weather or time of day, we will be there to assist.

Building a kit for an emergency

5/20/2020 (Permalink)

an example emergency kit Re-think your needs every year and update your kit as your family’s needs change and make sure to replace expired food.

After an emergency, it may be necessary to build a kit that can last up to 3 days. We know how stressful unexpected storms can be and we want to help you prepare for any scenario.   To assemble your kit, store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag. It should be noted that the supplies in a kit can be different based on your own personal needs, but the list recommended by is a great place to start.

A basic emergency supply kit could include the following recommended items:

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

You can use for additional kit supplies ideas as well as how to maintain your kit and where to store it. Again, we want to help you prepare to weather any storm. If storm damage ever damages your home, you can call on SERVPRO of Ottumwa/Grinnell to be there to help.


We can make fire damage "Like it never even happened"

5/19/2020 (Permalink)

SERVPRO professional cleaning off soot from a wall Fire are often unexpected, and we want to create peace of mind as we are able to get the property back to preloss conditions.

The first 24 hours after fire damage make the difference between restoring versus replacing the property. SERVPRO of Ottumwa/Grinnell provides a timely response with mitigation services ranging from smoke and soot removal to contents claim inventory and document restoration. We offer a large amount of options in the case of fire damage. We can either utilize a dry or wet technique to completely remove soot off of surfaces like the walls and ceiling. Additionally, media blasting is used soot, mold, or paint removal. It is done by forcibly propelling a stream of abrasive material to smooth the surface. Lastly, thermal fogging recreates the act of penetrations and follows the same path of the smoke from a fire to deodorize. It is estimated that up to 50% of businesses that close due to a disaster, such as a fire, never reopen. Of the businesses that survive, the overwhelming majority of them have a preparedness plan in place. Whether it’s a home or business, SERVPRO is a lead in fire damage response and can help you quickly get the property back.

Certified: SERVPRO Cleaned - a defensive cleaning program

5/18/2020 (Permalink)

Table tent sings describing the certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  •     Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  •     Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  •     Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Ottumwa/Grinnell today for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Emergency Readiness Profile

5/7/2020 (Permalink)

An ipad with the ERP application This application can be accessed from any device and can be utilized to access essential information.

We know there is a lot of uncertainty at this time, and we would like to help take some of the stress away. Call us to find out about our cost-free Emergency Readiness Profiles (ERPs) and how they can help you, especially during this time. We are continuing to operate at this time and are here to help. We offer a service of helping businesses develop an emergency ready profile for their property at no cost.  We offer a free app for all phones  to also maintain this critical contact and property information electronically prior to any incident or unexpected disaster. Everything  can be accessed with a mobile device in seconds if a disaster strikes. This information can be shared very easily with staff and whoever else needs to be ahold of the information and contacts. An ERP includes information about emergency contact numbers, priority and high/risk area, shut off valve locations, insurance contacts, and more. If also details the location and directions for the different parts of the building. This is essential since every building is different in  one way or another.  We believe in helping to reduce property damage when a disaster occurs.  We provide a paper copy, emailed copy, and the app copy of the Emergency Ready Profile for easy access by all employees. We here at SERVPRO of Ottumwa/Grinnell stand by being proactive not reactive to an emergency situation.  These profiles are proven to help reduce the amount of damage that occurs if kept current and utilized. Call and schedule your appointment with one of our team members to help develop your FREE Emergency Ready Profile.