Recent Why SERVPRO Posts

We Are Cleaning Experts

3/18/2020 (Permalink)

A man in a tyvek suit cleaning a wall We are "Ready for whatever happens" and can come anywhere to help.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  •     Kitchen/Food Areas
  •     Bathrooms
  •     Schools/Classrooms
  •     Offices
  •     Retail Spaces
  •     Water Fountains
  •     Shelving/Racks
  •     Sales Counters
  •     Carpets and Rugs
  •     Stair Handrails
  •     Elevator Cars
  •     Playground Equipment
  •     Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Ottumwa/Grinnell, 844-965-0001

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

We Are Ready Any Time, Any Day

1/31/2020 (Permalink)

different vehicles in front of the office building Our team is ready for any situation.

We maintain a promise to our clients: we are ready and prepared at all times. We have staff on call at night and on the weekends to make sure that when we are needed we are ready as we aim to be “faster to any size disaster.” We are available 24 hours a day, any day of the year which includes holidays.  We have different size vehicles all stocked and fueled ready to leave at a moments notice. We even have a new semi trailer available for any large losses. No matter the size, we can help with the emergency. We have a mobilized fleet accessible for your emergency.  We have a highly trained staff with crew leaders with over 90 years of combined experience in the mitigation and restoration business.  Our team at SERVPRO of Ottumwa/Grinnell maintains certifications in residential and commercial approved structural drying, fire and smoke restoration, odor control, water damage restoration, carpet and duct cleaning, and biohazard. We also keep updated on materials and new methods to ensure we are giving you the most efficient and effective solution for your situation.  Our team is ready to help you.

Happy 2020 from SERVPRO

1/24/2020 (Permalink)

a man sitting at a markeing table Our team prepping for the new year.

I'm sharing the document with you now. So you can see more Happy 2020 from your friends at SERVPRO of Ottumwa/Grinnell. This year, we hope to prepare you for any sort of disaster that can come your way. We want to ensure that you’re ready for any unexpected situation that can affect your property whether you’re a homeowner, renter or business owner. Your property is important and this month is a great time to prepare for the upcoming months. One easy step for business owners is to create a free Emergency Ready Plan (ERP). This helps you prepare for any situation including fire and water damage that could happen to the property in the future. So, if anything does happen, all contacts and information is already gathered and ready to go for the next steps. We know how stressful unexpected disasters can be, and an emergency ready plan can alleviate some of that stress. SERVPRO of Ottumwa/Grinnell encourages business owners to utilize this resource for 2020 to be “Ready for whatever happens.” SERVPRO is ready 24 hours a day every single day of the year for emergencies.

We Are Prepared for Anything

10/31/2019 (Permalink)

A green van Our vehicles are loaded and prepared for any disaster.

SERVPRO of Ottumwa/Oskaloosa strives for precise attention to detail, making sure to place customer safety first. With a careful eye and thoroughness, we aim for the best preloss conditions for any situation. These elements are essential and help bolster our professionalism. SERVPRO aims to have the customer be more at ease during such stressful times. SERVPRO of Ottumwa/Oskaloosa knows that there are numerous memories and precious items attached to every home, so we are diligent and work hard to get you back into your home. No matter the weather or scenario, SERVPRO is there to help and to work to get you the best results. Our trained staff brings with them the best materials, equipment, and chemicals in the business for any situation whether it is a fire, water, sewage, mold, post construction, or general cleaning job. SERVPRO fills the trucks with equipment for any disaster, highlighting that we are ready and prepared to make sure that the homeowner or business owner is satisfied with the results and can go back to day-to-day life.

Why We Need Training

10/30/2019 (Permalink)

Man holding a clipboard and directing other employees holding work fans Training helps to make sure that you are getting the best possible service.

Extensive training and certifications remain the backbone for building a capable team who is ready for any situation. Training is essential to not only grow our team’s knowledge base but also to reinforce skills when dealing with different situations. The SERVPRO of Ottumwa/Oskaloosa team maintains several certifications under the Institute of Inspection Cleaning Restoration Certification (IICRC). These include Water Removal Technician, Odor Control Technician, Fire and Smoke Technician, Carpet Cleaning Technician, and Health and Safety Technician among many others. These act as an important function to SERVPRO’s daily functions, enhancing productivity, building team spirit, promoting high morale and individual development. All these ensure that our team is bringing the best work into the residence so the team can make it “Like it never even happened.”  At the end of the day, our wide range of services is a result of SERVPRO’s commitment to growth and development. SERVPRO of Ottumwa/Oskaloosa is committed to a solutions-based mentality and continuing to grow our knowledge and certifications to help when the time calls, displaying our outstanding customer service.

Why SERVPRO

10/8/2019 (Permalink)

People crouched by a broken sink. They are talking to one another. When disaster strikes your home or business, Call SERVPRO of Ottumwa/ Oskaloosa.

Over the past few years, SERVPRO of Ottumwa / Oskaloosa has worked hard to become a leader in the restoration industry in Southeast Iowa. The team genuinely cares about each and every customer and treats them as they would want their families to be treated. When someone calls in with a disaster (fire, water, mold, biohazard), they are there to help them pick up the pieces and put them back together. They are proud and passionate about the work they do. SERVPRO provides estimates that detail all the services to be performed, eliminating unanticipated surprises. Once the estimates have been approved, trained professionals will arrive in fully stocked vehicles not only to mitigate the problem but also to protect the structure and contents. SERVPRO has a 24-Hour Emergency Service that provides help for those who need it.

With over 70 years of combined experience, SERVPRO of Ottumwa / Oskaloosa has the knowledge and training to provide assistance with any disaster that may occur. When disaster strikes your home or business, Call SERVPRO of Ottumwa/ Oskaloosa.

Ready to Roll to Your Commercial Water Damage

10/5/2019 (Permalink)

We have the equipment you need for your clean up project.  We have added another large loss truck to our growing fleet. This truck is stocked and ready for whatever happens. It carries over 120 air movers, 10 dehumidifiers, and 4 flood pumper water extraction units. This will be one of the first trucks to a large commercial loss followed up by our new 53’ semi trailer. Both the truck and semi trailer will allow SERVPRO of Ottumwa / Oskaloosa to be to your business in a moments notice with the equipment you need. We will respond with a project manager, get an understanding of the equipment needed and then dispatch these trucks to allow us to quickly get the equipment you need to your business.  Being gassed, loaded and backed into our shops allows us to roll very quickly to be there to help you when you need it most.  We can respond with these vehicles locally in Ottumwa / Oskaloosa as well as to any part of the state.  

Fire Damage - Call a Trained Crew - SERVPRO

9/29/2019 (Permalink)

After a fire strikes your home or business affected your life you need to have a trusted company cleanup the damage properly. SERVPRO of Ottumwa / Oskaloosa is a trusted leader in fire cleanup. We are a preferred vendor for many insurance companies making the process that much easier for you. With good communication and documentation we strive for providing our clients a good customer service experience during a difficult time. We can handle everything from pack out to overseeing reconstruction services. We specialize in Fire and Smoke restoration and spend hundreds of hours training our technicians the extensive cleaning processes.  No fire is the same. Some are oxygen starved fires and some are grease fires.  They are all cleaned slightly differently. We develop a full scope for clean up and get to work. We are faster to any size disaster and can make your fire loss "Like it never even happened." At SERVPRO we use a restore vs. replace mentality meaning you can get your original items back in most cases and your structure restored quicker. Call SERVPRO of Ottumwa / Oskaloosa if you have fire or smoke damage today!  Our crews will respond 24 hours a day, 7 days a week. 

SERVPRO partners with the local Red Cross

4/22/2019 (Permalink)

We believe in prevention and preparation.  It is a natural fit for SERVPRO to work with the local Red Cross chapters.  Both SERVPRO and the Red Cross have the gift to be able to help people in their time of need so it is a natural fit for us to support each other.  SERVPRO of Ottumwa / Oskaloosa is hosting the 2019 Sound the Alarm Campaign at our location in our Des Moines office on May 3rd.  Please come out and volunteer.  You can register from our Facebook page.  The Sound the Alarm Campaign is a program to install free smoke detectors supplied by the Red Cross in peoples homes.  SERVPRO staff and others will be going out to install these detectors.  Smoke detectors save lives and we are so lucky to help with this great initiative. 

Water and Fire Referral Cook Outs

10/26/2018 (Permalink)

SERVPRO of Ottumwa/Oskaloosa's General Manager, Billy, knows how to turn up the heat. We enjoy cooking and thanking those that refer clients to us. When water or fire damage affects a clients home it can be a devastating experience. We have built fantastic relationships with wonderful insurance companies, realtors, fire departments, property managers, and others that will refer their friends to us when damage happens.  They put their trust in us to take care of them when it matters most. We thank those that refer work to us by providing lunch. We know that they appreciate our trained staff quickly and efficiently taking care of their friends and we appreciate them for referring the work to us. We love to get behind this large grill and cook up some great food.

We Have A Cleaning Product For All Situations

10/26/2018 (Permalink)

SERVPRO of Ottumwa/Oskaloosa has a cleaning product for any cleaning situation. Weather you have a sewage job, a fire job, a mold job, a carpet cleaning job, a job that might have some blood, or a job that has graffiti. We have a product specialty formulated by our scientists at SERVPRO that will be able to help remove that stubborn situation. We are here as your premier cleaning company to make it "Like it never even happened." We have products stocked and ready on our shelves all the time and our trained technicians know how to safely and properly use these resources to treat the most stubborn of situations. We have environmentally friendly "green" products as well. We have deodorizes and air fresheners also. You can depend on SERVPRO to take care of you, your home, business, carpets, upholsteries, etc. Give us a call today with your stubborn cleaning needs.

Training Is Vital In The Restoration Industry

10/26/2018 (Permalink)

Members of our team recently received training from our Program Coordinator, Nita.  Training is vital in our industry. Things are constantly changing. Our team needs to stay up on the newest technology as well as the newest information and requirements from insurance companies. She trained on the use of our proprietary software program that we utilize in the field to collect and record data in regards to clients losses. This information forms the story of the loss for insurance companies and the client for documentation. It is vital to record the information in regards to affected materials and the process of restoring the affected materials. Our team has weekly Monday production meetings to go over any thing of importance but we also do more in depth trainings like these as needed to keep us up to date on information and well informed to make sure we are always ready to help our clients with the most up to date information.